FAQ

What is Canggu Shop?

Canggu Shop is a Canggu based shop owned by a local Balinese lady, we are focusing on healthy daily quality foods, crafts, healthy household products, home made and artistry products from creative people around the world who mostly live in Bali.

Where is Canggu Shop? Do you have a physical shop?

You can get our address and see our location on a map here

What is your payment method. Can you do cash on delivery?

Yes, you can make pay with cash on delivery.
We have 3 payment method options:
1. Cash on delivery, where you can pay cash when we deliver your order to your address
2. Credit card via paypal, we can send you a link to payonline, a 4% processing fee will be added to the bill
3. Bank transfer before we deliver your order to one of the accounts below:

Bank name: Bank Central Asia
Branch: KCU Cilacap
Account name: Ayuning Kendran Kusumawati
Account number: 0960505964
Swift code: CENAIDJA

Bank name: Bank Mandiri
Branch: KK Denpasar Dalung 14530
Account name: Ayuning Kendran Kusumawati
Account number: 145-00-1029513-3
Swift code: BMRIIDJA

Where can you deliver? How big is your coverage area?

Please see our page about Delivery information here.

Can I order and pick up in your shop?

Yes, sure. We will happy to see you. A glass of our pure and fresh coconut water is waiting for you as our thanks!

When can I receive my order? How long it normally takes to deliver the order?

1. If we received your order before 1PM we can deliver it within 2 hours to Canggu, Kerobokan, Seminyak (Bali), to other areas in Bali you will receive it on the same day, to other province it takes about 1-5 days.
2. If we received your order after 1PM we can deliver it within 2 hours to Canggu, Kerobokan, Seminyak (Bali), to other areas in Bali you will receive it on the next day, to other province it takes about 1-5 days.

What would happen if I already ordered but the stock is empty?

We will text/call you as soon as possible. We will give you an options either to cancel the order or to wait until the products is available to deliver, and if you decide to cancel the order we would transfer the money back to your bank account.

Is it possible to modify or cancel the purchased?

Yes, please contact us as soon as possible. As long as we have not shipped your order, you are very welcome to update or modify or even to cancel your order.

Is it possible to return & exchange the purchased?

Yes if the product is broken on arrival, Please send us some photos of the broken products and send back the products to us. It probably takes time but if it is our fault we will send you the products to your address.